Role Purpose Be the first line of defense when clients have questions, concerns, or post‑purchase issues—own every interaction until the problem is solved. You’re not selling; you’re protecting the brand by eliminating friction and being as responsive and attentive to our clients as possible.

Key Responsibilities

• Client Management. Acknowledge all inbound calls, emails, and chat inquiries within minutes, route anything outside your scope, and keep the customer updated until closure by communicated proactively with Operations Team.
• Issue ownership. Document, investigate, and resolve product or service complaints, warranty claims, and scheduling conflicts.
• Process Management. Maintain clean CRM records, follow & develop SOP checklists
• Feedback loop. Spot recurring pain points, quantify them, and push actionable insights to operations and leadership.

Essential Qualifications

• 2+ years in a customer support role handling technical or service‑based inquiries
• Demonstrated mastery of ticketing/CRM platforms (Zendesk, HubSpot, or equivalent).
• Clear, concise written and verbal communication.
• Proven track record of boosting CSAT/NPS.
• Can juggle high‑volume queues without letting details slip.

Preferred Extras

• Basic understanding of automotive aftermarket services (wrap, PPF, tint, etc.) or willingness to learn quickly.
• Experience building or refining SOPs and knowledge‑base articles.

COMPENSATION:
$18.00 - $23.00 // Negotiable based on experience

Role Purpose Execute high‑quality vinyl wrap installations—from surface prep through final inspection—on a diverse range of vehicles and substrates, ensuring durable, and ensuring visually flawless results.

Key Responsibilities

• Prepare, clean, and decontaminate vehicle surfaces; perform partial disassembly as required.
• Measure, cut, and position vinyl with precision
• Conduct in‑process and post‑install quality checks
• Maintain clean, organized workspaces
• Coordinate with managers to hit deadlines without sacrificing quality.

Essential Qualifications

• 2+ years hands‑on experience wrapping full vehicles (color‑change preferred). If <2 years, we will train the right candidate.
• Strong mechanical aptitude—comfortable removing bumpers, mirrors, trim, and reassembling without damage.
• Demonstrated ability to read vehicle contours, apply film bubble‑/crease‑free, and trim within tight tolerances.
• Solid understanding of vinyl film types, adhesive behaviors, and post‑heating standards.
• Reliable, deadline‑driven work ethic

COMPENSATION:
$20.00+ [Negotiable based on experience]